Who we are

Braysons Host is a web hosting service provided by Braysons TECH, a leading technology solutions company in Kenya. We specialize in providing reliable, secure, and scalable hosting solutions for businesses, startups, and individuals. Our services include domain registration, shared hosting, VPS & dedicated servers, cloud hosting, SSL certificates, email hosting, and 24/7 support.

Braysons TECH is committed to delivering high-quality tech services with a customer-centric approach, ensuring seamless and secure online experiences for our clients.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

CLIENT AREA

1. Terms of Service (TOS)

1.1. Acceptance of Terms

By using Braysons Host services, you agree to comply with these Terms of Service. We reserve the right to modify these terms at any time.

1.2. Account Eligibility

You must be at least 18 years old to register for our services.

Providing false information may result in account termination.

1.3. Account Security

You are responsible for maintaining the security of your account.

Braysons Host is not liable for any loss resulting from unauthorized access.

1.4. Service Usage

Illegal activities, spamming, and hosting prohibited content (e.g., malware, phishing, or copyright-infringing material) are strictly forbidden.

Excessive server resource usage may lead to service suspension or termination.

1.5. Payment & Billing

Payments are due before the start of each billing cycle.

Failure to pay may result in suspension or termination of services.

Refunds are only applicable under our Refund Policy.

1.6. Termination & Suspension

Braysons Host reserves the right to suspend or terminate accounts violating our policies.

Clients may terminate their accounts at any time via WHMCS.

2. Privacy Policy

2.1. Data Collection

We collect necessary personal information for service provision (e.g., name, email, billing details).

We do not sell or share customer data with third parties except when required by law.

2.2. Data Security

We implement security measures to protect customer data.

Clients are responsible for securing their login credentials.

2.3. Cookies & Tracking

We use cookies to enhance user experience on our website.

Clients may disable cookies, but some features may not function properly.

3. Refund Policy

3.1. Money-Back Guarantee

New clients can request a refund within 7 days of signing up.

Domain registrations and SSL certificates are non-refundable.

3.2. Service Cancellation

Clients must request cancellation through WHMCS before the next billing cycle to avoid charges.

4. Acceptable Use Policy (AUP)

4.1. Prohibited Activities

Clients must NOT use Braysons Host services for:

Spamming, hacking, or phishing.

Hosting adult, illegal, or pirated content.

Engaging in fraudulent activities.

4.2. Server Resource Usage

Excessive CPU or bandwidth usage may lead to restrictions.

Clients must use fair and reasonable server resources.

5. Service Level Agreement (SLA)

5.1. Uptime Guarantee

We offer a 99.9% uptime guarantee.

If downtime exceeds 0.1%, clients may request service credit.

5.2. Support Services

24/7 technical support is available via email and phone.

Response time varies based on issue severity.

6. Domain Registration & Renewal Policy

6.1. Domain Registration

Domains are registered upon payment confirmation.

Clients are responsible for providing accurate registration details.

6.2. Domain Renewal

Clients must renew domains before the expiry date to avoid losing ownership.

Expired domains may enter a grace period with additional recovery fees.